Mailinglist Archive

10+ things you should know about providing great customer service
Source: Jeff Dray

Overview: Building a strong tech/customer relationship requires some
diligence on your part, but the results are worth it. Veteran field tech
Jeff Dray offers a list of the practices that have helped him develop an
effective and rewarding customer rapport.

http://downloads.techrepublic.com.com/abstract.aspx?&docid=266851&tag=nl.e101